Returns

Return Policy:

  • Customers must notify us of a return within 7 days of receiving an order.
  • All non-defective items will be charged 15% restocking fee.
  • All returned merchandise must be in unmarked original packaging including accessories and documentation.
  • Refunds will be issued to your original method of payment.
  • If item(s) in your order are missing, we can ship the missing item(s) using the original shipping method or issue a refund based on the missing product and shipping value.
  • You, as the buyer, are responsible for all costs related to shipping back your items and that the item arrives to us without damage. Shipping charges will not be compensated for. Packages being returned should be insured by you for your protection.
  • All Custom made banner prints and display products are non-refundable.
    (Since all our banners are printed directly from artwork images we receive from our customers, we cannot be held responsible for customers' dissatisfaction over the resolution and design of the banners; we try to minimize the chances of such events from happening by reviewing each artwork prior to production.)
  • For all returns, customers must first contact the Customer Service department to obtain an RMA number. All returns must be attached with an RMA form found here. Any returned products received by Signworld Canada Inc. without an attached RMA Form will be refused
  • After 7 days of receiving your order, no refunds can be processed.

Warranty Policy:

  • The warranty begins on the day the product is delivered and continues for a single 6 month period. After the 6 month period, items are no longer under warranty.
  • If items are defective or damaged, we must be notified within 2 days of receiving the item of which it falls under the Damaged/Defective Product Upon Arrival Policy
  • Under the warranty, we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us.
  • After the item is shipped back, we will correct the issue and ship out the repaired product within several business days. DO NOT DISASSEMBLE THE DEFECTIVE ITEM YOURSELF; DOING SO WILL VOID THE WARRANTY.
  • The warranty does not cover customer negligence, misuse, improper installation or accidents, or after the product has been altered by someone other than Signworld Canada Inc. The warranty covers product defects only.
  • If items in your order are missing, we can ship out the missing item using the original shipping method or issue a refund based on the missing product and shipping value.
  • All shipping expenses are the buyer's responsibility, no exceptions for warranty repairs.
  • For all returns, customers must first contact the Customer Service department to obtain an RMA number. All returns must be attached with an RMA form found here. Any returned products received by Signworld Canada Inc. without an attached RMA Form will be refused

Warranty Policy on Advertising Flags:

  • The warranty begins on the day the product is delivered and continues for a single 30 day period. After the 30 day period, items are no longer under warranty.
  • If items are defective or damaged, we must be notified within 2 days of receiving the item of which it falls under the Damaged/Defective Product Upon Arrival Policy
  • Under the warranty, we are limited to correcting or replacing, at our discretion, any hardware or parts that shall be returned to us.
  • All shipping expenses are buyer's responsibility, no exceptions for warranty repairs.
  • All Custom made advertising flags are non-refundable since these are custom-made products.
    (Since all our banners are printed directly from artwork images we receive from our customers, we cannot be held responsible for customers' dissatisfaction over the resolution and design of the banners; we try to minimize the chances of such events from happening by reviewing each artwork prior to production.)
  • For all returns, customers must first contact the Customer Service department to obtain an RMA number. All returns must be attached with an RMA form found here.
    Any returned products received by Signworld Canada Inc. without an attached RMA Form will be refused

Damaged / Defective Product Upon Arrival Policy

  • If item(s) in your order are missing, we can ship the missing item(s) using the original shipping method or issue a refund based on the missing product and shipping value.
  • If the item is defective / damaged upon arrival, we must be notified within 2 days of delivery.
  • Take pictures, if possible, and email photos of the damage to us. Our email can be found on the About Us page.
  • If the item is defective upon arrival, we have to determine who’s at fault. If the carrier is at fault, we will file a claim with the carrier. The customer holds the item until carrier finishes inspection on the claim. If it is determined that the carrier is not at fault, we can send a replacement or refer to the Return Policy for a refund. PLEASE DO NOT TRY TO FIX THE DEFECTIVE ITEM BEFORE SHIPPING IT BACK.

Printing Media Return Policy

Due to the nature of the printing media rolls, please make sure your printer is compatible with the media material before purchasing (printer ink types capabilities are listed under each media roll product listing in red font), there are NO returns accepted on any media rolls once it has been opened and used.

  • For un-opened, un-used media rolls, we will accept returns within 7 days of receipt of the items, please call us for approved RMA number and to receive an RMA form for returns. Media rolls returned unopened and unused are subject to a 15% restocking fee. Original shipping charges are not refunded and customer is responsible to ship the item(s) back to us. Please insure against shipping damages.